Our Return Policy Lasts 7 days.

Once we have received your returned item, we can offer you a refund.

If 7 days have passed since receiving your product and we still haven’t received your item back , we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase. We urge customers wanting to return their items to do so as soon as possible as shipping may take a few days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item where we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and the money will be returned back onto the card / bank account used to pay.

If you wish to return your purchase, email us at customerservice@mossybagco.com explaining why you would like to return your item and we will respond as soon as we can.

Our Office Hours:

Mon-Sat

9am-6pm GMT

Sale Items

Sale or discounted items can only be refunded up to the amount paid upon purchase.

Exchanges

We only replace items if they are defective or damaged. We don’t accept in-person returns. If you need to exchange it for the same item, send us an email at customerservice@mossybagco.com explaining the product is faulty. Please attach photo(s) of the fault to the email and we will

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us explaining the situation.

Contact Us

email us at customerservice@mossybagco.com for questions related to refunds and returns.